Orders are typically processed and shipped within 48 hours. Delivery times may vary depending on your location within Australia.

Yes, we offer Australia-wide shipping on all products.

Once your order has been dispatched, you will receive tracking details via email so you can follow your delivery.

Shipping options may vary depending on the product and your delivery location at checkout.

If your item arrives damaged or faulty, please contact our support team as soon as possible with photos of the issue so we can assist you quickly.

Yes. Our furniture is designed for easy assembly with clear instructions included.

Yes, all required instructions and hardware are included with your order.

Yes, all products come with a 1 Year Warranty for peace of mind.

We do our best to display products as accurately as possible, however colours may vary slightly depending on your screen settings and lighting.

Materials vary between products. Full product specifications and materials are listed on each product page.

We accept major credit and debit cards along with selected Buy Now Pay Later payment options.

Yes, all payments are processed through secure encrypted checkout systems to protect your information.

We offer returns in line with our Returns Policy. Items generally need to be unused and returned in their original packaging.

Change-of-mind returns may be accepted depending on the condition of the item and eligibility requirements.

Simply contact our support team with your order number and reason for the return request.

Refund processing times may vary depending on your payment provider once your return has been approved.

You can contact our customer support team via email at: shop@banksiahausliving.com

Our support hours are:
Monday – Thursday: 9AM – 7PM
Friday: 9AM – 2PM

Yes, our team is happy to help with product questions, order updates and general enquiries.