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Shipping policy
Shipping Information & Delivery Details
At Banksia Haus Living, we’re committed to delivering your furniture fast, safely, and without the long wait. All orders are dispatched within 1–3 business days after full payment is received.
We work with trusted national couriers to ensure your order arrives quickly and securely.
Our Delivery Partners
Australia Post (Orders 22kg or Less)
We use Australia Post’s eParcel service for smaller items. Every parcel includes a barcode and tracking number so you can follow it from dispatch to delivery.
Estimated Delivery Times:
Within the same state:
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Metro to Metro / Same Town: 3–4 business days
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Metro to Country: 3–4 business days
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Country to Country: 4–5 business days
Interstate:
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Melbourne, Sydney, Canberra, Adelaide: 3–5 business days
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Melbourne, Brisbane, Tasmania: 4–8 business days
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Other locations: Please check with your local post office
Track your order via Australia Post
Aramex (Light Parcels Under 22kg)
Aramex is ideal for lightweight shipments and offers great value and delivery speed. Once your order is dispatched, you’ll receive an email with tracking information.
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Requires a non-PO Box address
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Includes daily parcel collection and full tracking
Allied Express (Large Parcels Over 22kg)
For larger items, we use Allied Express. You will receive an SMS or phone call prior to delivery.
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Covers all major metro and regional areas
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Best suited for bulky and oversized items
Track your order via Allied Express or call 131 373
Team Global Express (Parcels Under 30kg)
A reliable option for national shipping of medium-sized parcels.
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Requires a non-PO Box address
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If you miss a delivery, a card will be left with re-delivery instructions
Track your order via Team Global Express
Order Cut-Off Time
Orders placed before 2:00 PM (Monday to Friday) will begin processing the same day. Orders placed after this time will be processed on the next business day.
What to Expect
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Orders ship within 1–3 business days
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You’ll receive tracking details within 24–48 hours
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Fast, affordable, and reliable delivery across Australia
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Full visibility from dispatch to delivery
Need Help?
For any shipping or delivery questions, our support team is ready to assist.
Email: shop@banksiahaus.com.au
Customer Service Hours:
Monday – Thursday: 9:00 AM – 7:00 PM AEST
Friday: 9:00 AM – 2:00 PM AEST